THE WORLD'S GREATEST COOKWARE
BEHIND THE PLY'S
Founded in 2009, the Engel’s and the Riviere’s, together make up over 100 years in the culinary field. Chef Riviere teamed up with Chief Designer, Antonio Engel, to help create the Engel-Riviere brand. They identified in the culinary marketplace that there was a notable gap between kitchenware of high-end and low-end price points. The consumer was not able to purchase an exceptional set of cookware without paying a prestigious price. On the other end, if they did purchase low-priced cookware, it would not perform to what they needed it to do. As the saying goes, “You get what you pay for”. Therefore, the two innovators put their minds to work and created Engel-Riviere: culinary tools that anyone could afford and be proud to pass down to future generations. They are now here to serve their customers for decades to come, focusing on two key beliefs: Customer Service and Quality.
The Answers You Need
WHAT IS YOUR WARRANTY?
Problems can arise and that's why we're here to help you.
We know it can be frustrating trying to deal with getting your product serviced but rest assure Engel-Riviere will help you every step of the way.
Engel-Riviere® provides a Lifetime Warranty** from the date of purchase to
cover any manufacturing defects. The Lifetime warranty carries for the life of the purchaser and can be transferred from the original purchaser as long as
authorization is given or a original bill of sale . It does not cover any damage
resulting from an accident, abuse or misuse (including overheating). Minor
imperfections and slight color variations are normal. As well it does not cover
discoloration or scratches which do not affect the performance of the
cookware or knives.
Each piece of Engel-Riviere® All-Ply™ cookware features a unique and serialized number to identify each piece of cookware handcrafted. The serialization number is located underneath the base of each cookware piece. We STRONGLY recommend that you register your cookware below to ensure your warranty is activated in case of misplacing your receipt, received as a gift or is lost or stolen.
** Warranty limited to 20 years for commercial use
WHICH PAYMENT METHODS DO YOU ACCEPT?
We want to make purchasing from Engel-Riviere.com as convenient as possible, and offer several different payment methods, including credit or debit cards (Visa, MasterCard, *Discover, American Express, and *JCB), PayPal and Interac E-Transfer. Sorry, but we do not accept cash or personal check payments.
ANY MORE QUESTIONS?
Please get in touch with us with the form below or contact us via email.